Address not found or no aerial data
If the address isn’t found, add the city and ZIP or pick it from the list. If Google has no roof data or imagery for the home, it can’t be designed in Cali-Graf for now. Each message says which case you’re in.
Finding a home takes two lookups: the address itself, then Google’s roof data for that spot. Either can come back empty.
| What you see | What to do |
|---|---|
| Address not found | Check the spelling and include the city and ZIP. For Los Angeles County addresses, type the house number and street and pick the address from the list. |
| Lookup failed | The address service didn’t answer. Wait a moment and press Find again. |
| Google has no roof data for this address, so the roof editor can’t open it | Google Solar has no 3D data for this home — common with new construction and some rural areas. It can’t be designed in Cali-Graf until Google adds it. |
| No aerial imagery | The roof editor couldn’t get an aerial image for the home. Reload the page; if it stays, Google has no imagery for this spot. |
| Could not load the aerial image | A network hiccup. Reload the page to try again. |
| Your account reached today's limit of new map and roof lookups — try again in … | You’ve opened many new houses today. Houses you already opened keep working; new ones open again after the time shown — see Is Cali-Graf free?. |
The roof editor says No address yet
The editor opens from a calculation. Find the customer’s address in the calculator first, then press Design roof ↗.
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