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Green Button file not accepted

Cali-Graf takes a Green Button file only when it has 12 months of the home’s own hourly usage. The message under the upload says what’s wrong — too short, too many gaps, damaged or edited, or from a meter that already has solar.

Most problems go away when the file is downloaded again from the utility’s website — the last 12 months, XML or CSV — and uploaded as it is, without opening it in Excel. Where to find it: Upload a Green Button file.

Not a full year

What you seeWhat to do
The file covers … days … 12 months are needed.Download it again with the last 12 months selected. If the customer hasn’t lived there a year, see Fewer than 12 months of usage.
The file is missing … hours of readings — too many gaps; use the bills or the yearly total instead.The year is there, but the meter skipped more than five days of readings. A new download won’t fill them — enter the bills or a yearly total.

Can’t be read

The message starts with Could not read this Green Button file: and ends with the reason:

What you seeWhat to do
the XML in it is damagedThe download was cut off or the file was changed. Download it again.
it has no usage readingsThe file is empty or holds other data. Download the usage data again.
it has no DATE and USAGE (or IMPORT) columnsThe CSV was edited or comes from somewhere else. Use the utility’s original file.
its dates are not between 2000 and todayThe dates in the file are wrong — often after it was opened and saved in a spreadsheet. Download it again.
some readings are impossible (over 1,000 kWh in an hour)The file has readings no home could use — often a sign it was edited. Download it again.
some dates or numbers in it can't be readSame as above — use the original file.

The home already has solar

What you seeWhat to do
it shows negative usage — …The meter counts what the home sends back too, so the file isn’t the home’s full usage.
This meter already exports solar power: …Same reason. Use a yearly total of the home’s full usage or the bills instead — see Use a yearly total.

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